We booked and paid for a room with 2 beds and only got one room with a bed on arrival. We expect 20% of the price back.
Karen
2025 年 5 月入住 1 晚
10/10 超赞
Catharina,Shire- Endaselasse
2025 年 5 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Goodand spacious room, friendly staff
Catharina
2025 年 5 月入住 1 晚
8/10 还可以
Robin,toano
与家人出行
2025 年 5 月 12 日
满意:员工和服务,清洁度
Very close to airport/ but very limited dinning ops
Robin
2025 年 5 月入住 1 晚
8/10 还可以
Ladi
2025 年 5 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
This the perfect hotel to be in by the airport has everything you need without asking for it
Ladi
2025 年 5 月入住 2 晚
2/10 糟糕
Susmi
2025 年 5 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施
Haven’t seen any rude front desk service providers like them. They are the rudest I have interacted so far. ACs do not work. Water is too hot. Overall facility is poor for the money I paid for it.
Susmi
2025 年 5 月入住 1 晚
6/10 一般
JOVEE,SAN BRUNO
团体旅客
2025 年 5 月 7 日
满意:服务设施,清洁度
Having a shuttle to pick up and drop off LAX was convenient. Close proximity to the airport. The water temperature in our room was quite hot... I called front desk a couple times to inform them the issue, despite being transferred to a different room it was still the same issue. Additionally, I called front desk for housekeeping before we leave the room the first day, but when we came back 7 hours the room was not cleaned.
JOVEE
2025 年 4 月入住 2 晚
8/10 还可以
Hugh
2025 年 5 月 5 日
Clean and close to airport. Shuttle service good to airport. Bad experience: no Wifi available as “booked with third party”. Never have had such a downside with a hotel for this.
Hugh
2025 年 4 月入住 1 晚
4/10 很差
Daniel
2025 年 5 月 3 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
There was no cold water available. The cold water would come in and out during in use but majority of the time was hot water. This made showering unpleasant. This also goes for all the sinks in the room as well. The TV would lag tremendously. There was also no hand soap to wash your hands properly. Difficulty with the A/C. Finally there was a power outage that lasted a few hours and we weren't even accommodated for the inconvenience.
The good thing about the room was the upgraded space and that I was given two beds instead of a small studio I originally booked
Daniel
2025 年 5 月入住 2 晚
2/10 糟糕
Gary
与家人出行, 与配偶出行
2025 年 5 月 2 日
不满意:住宿条件和设施,服务设施
Very unhealthy sewer smell coming up in the bathroom and the elevators. The smell at 3:00 a.m. woke us up so sick and with the most severe headache we've ever had in our lives. We are so groggy that we fell back to sleep until 9:00 in the morning and woke up so sick that we could barely even function to get the attention of the appropriate staff. When the maintenance engineer did get up there he told us all about how it had been like that for a long time and it was getting worse I was blowed away. We immediately insisted that we were moved to a different room it took us two days to clear our systems out from the toxicity that we were exposed to. Management refused to contact us during this time so we called you. Please handle this most professionally for which it's a serious problem and many more are going to get exposed to this before the problem is solved I'm quite sure of. I have been a contractor most of my life and this is one thing that you are absolutely against the rules to share your employees with this type of surroundings in the field there is very strenuous precautions involved in this type of exposure. as we were checking in something really confusing came about we were asked to hang on a minute as the clerk ran up to the room as we found out when we got to the room the clerk had fired up the dishwasher with dishwasher chemicals in it to cover up the smell when we walked in we immediately smelt the dishwasher but there was another odor this was around 12:00 at ni