I had an extremely disappointing experience at the Hyland Inn during my recent stay. We reserved two rooms and needed to use two very small, compact parking spaces for our one large vehicle. The manager knew this as he was the one that checked my elderly parents and ourselves in. Despite this, the manager decided at 1:00am to pound on our door, screaming and demanding that we move our car. The interaction was disruptive, irrational, and also unnecessarily aggressive.
When we tried to explain the situation, the manager became rude, unprofessional, and started yelling. This was completely unacceptable behavior, especially from someone in a leadership position at a hospitality business. To make matters worse, we were asked to leave, which was both humiliating and shocking.
What should have been a peaceful stay turned into a stressful and unpleasant ordeal. This kind of treatment is unacceptable, and I would strongly advise against staying at this hotel.
Additionally-The room was clean. Mattress uncomfortable, very thin pillows and comforter. Not the best neighborhood and parking is very tight.