While most of the general staff were pleasant, the accounting department, operating under management, engaged in fraudulent practices. They placed a standard deposit hold, then applied it as a direct, unexplained charge.
After disputing this with my credit card company, the hotel responded with outrageous and fabricated claims. They alleged "incidental charges," implied my card "stopped working" due to excessive charges, and then audaciously accused me of "trying to get away from my financial responsibility." They presented a "bill" with 14 declined transactions, all under the deposit, followed by a charge they claim was the deposit used to cover the 14 phantom transactions.
This is utterly false. We stayed for two nights, arriving late the first night, were out all day the second, and checked out the next morning. There is absolutely no way we accumulated 14 transactions. Furthermore, I have geolocation evidence proving we were not even at the hotel during the times of most of these alleged "chip read device" transactions. Crucially, the hotel NEVER explained or provided any evidence of what these 14 transactions were for, nor what "incidental charges" I supposedly incurred.
It's insulting to be accused of evasion, especially given my good faith and the significantly larger cost of my trip. The suggestion that I would create an issue over a few hundred dollars is not only absurd but deeply offensive.
This hotel's accounting engages in deceptive practices. Avoid it.