We stayed at The Westin Long Beach from April 30 to May 2 to celebrate a birthday and explore the venue for a possible 100-guest wedding. The hotel itself is beautiful, modern, and ideal for events. However, the front desk experience was disappointing and unprofessional. Very
At check-in, we were told we had a $29/day dining voucher as Marriott members. The next morning, we used it for breakfast and appreciated the restaurant staff’s hospitality. But there were early red flags—when we misplaced our validated parking ticket, the female manager on duty scolded us like children, saying, “YOU SHOULDN’T forget ticket—leave it in the car.” Her attitude was condescending and made us feel embarrassed like children.
At checkout, ARBY at the front desk approached us with pure rudeness: “Checking out? From where? I don’t know you.” He told us we were charged $150 total, including parking and breakfast. When we mentioned the $29/day voucher, he raised his voice and said, “You don’t have a complimentary voucher because you booked through a third party.” We showed him the coupon we were given at check-in, and he snapped, “It doesn’t matter if you’re a member.” (Maybe we look too young to be respected?)
We weren’t upset over the $29 we could’ve used it elsewhere if we had known. But this stay was meant to be special. The lack of professionalism and courtesy completely changed our impression. Hospitality matters especially when you’re considering hosting a wedding.