1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
2023 年 6 月入住 4 晚
2/10 糟糕
Weimin
与配偶出行
2022 年 1 月 6 日
不满意:清洁度、服务设施、住宿条件和设施
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Every single staff member is friendly and kind! They go above and beyond to make us feel welcome.
Bridgette
2025 年 4 月入住 3 晚
10/10 超赞
Eugene
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good property and personnel
Eugene
2025 年 4 月入住 1 晚
10/10 超赞
Alleah
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, knowledgeable security, amazing food! I had a wonderful experience overall!
Alleah
2025 年 4 月入住 4 晚
6/10 一般
Douglas
2025 年 4 月 25 日
construction and ridiculously expensive restaurant
Douglas
2025 年 4 月入住 3 晚
6/10 一般
Gavin
2025 年 4 月 20 日
满意:员工和服务,清洁度
The lobby of the hotel was nice, with good decor, art, and had a restaurant. I booked a studio king bedroom. It was a large room but very basic. The room is in need of an upgrade. Old tub and shower combo and sink had no room for toiletries. I was on the 5th floor and the noise of music was non-stop all night. I believe from the hotel itself. Luckily my wife and I had ear plugs as we needed them both nights we stayed.
Gavin
10/10 超赞
Wesley
2025 年 4 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent, easy checkin, great room, and the best pillows