4/10 很差
Amy
与家人出行
2025 年 5 月 10 日
I arrived at the property to be informed that the hotel was massively overbooked. Staff member said he would “upgrade” my 2 queen beds to a King, pull out couch, and rollaway bed. He assured me that rollaways are “exactly like a regular bed” just on wheels. When informed that 2 beds were a necessity, he miraculously found a room with 2 beds that was “still an upgrade” for my inconvenience. My upgraded room was smaller and cheaper than the room I originally booked. I understand overbooking happens. I was completely fine with the downgraded room, but please don’t give me the used car salesman pitch and ignore Expedia when they call to inquire about the situation.
Amy
2025 年 5 月入住 1 晚