I’ve worked in hospitality my whole life. 3 stars because 1 bad employee shouldn’t equal a 1 star review even if they’re a 1 star employee.
"A truly frustrating stay. From the outset, the front desk experience was abysmal. "Mary Lisa" was exceptionally rude, displaying clear annoyance at having to check guests in. Despite pre-paid rooms and a "no deposit" booking, a $20 per room deposit was demanded, My Questions to Mary were ignored, and paperwork was shoved at me. Locked soap dispenser shelf with lotion and conditioner where hand soap should have been. Asked Mary for hand soap she was rude and said it was next to the bathroom sink. I eventually found the hand soap locked in the shower dispenser shelf. I had to figure out how to switch them myself. My colleague's injury was met with a dismissive and unprofessional comment, from Mary adding insult to injury. However, the experience wasn't entirely negative. Salena and a brown-haired manager were exceptional, demonstrating genuine care and helpfulness, running circles around Mary a stark contrast to the initial encounter. The pool and hot tub were closed, a fact not communicated during booking, which was disappointing. The parking situation was equally confusing, with contradictory information provided regarding forward parking.