2/10 糟糕
Michelle
与家人出行
2025 年 9 月 29 日
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
This was a horrible stay! I checked in but didn’t go to my room immediately. We got back late. Sat our stuff down & saw a roach race across the table! Killed it then flushed it. Went to call the front desk & the phone didn’t even work! So we checked the room throughly and didn’t see anymore. I had already put on night clothes, too tired to go to the front desk, plus the parking lot was full. I knew they couldn’t change my room. Checked in the bed, saw nothing, so we went to sleep. At 5:45 am we were woke up by a lady screaming at her husband. I thought she will stop in a minute but she didn’t. Looking back on it I should have just called the police because I picked up the room phone to call the front desk but had forgot…..it doesn’t work!! She screamed at him on & off for 2 hours. There is no way that the desk clerk didn’t hear it…no way!!! Around 9 am the woman was outside in the seating area & started yelling again. Now I know everyone at breakfast heard her. I literally opened my blind giving her a look then she stopped. Go to take a shower and find mold in the corner of the ceiling!
When I checked out Anglea was working. She was so very nice. She said she would give me a couple of nights free for my issues. I told her I wasn’t looking for anything free but I appreciated her doing that. Turns out I didn’t get any free nights. I have to pay. Very disappointed in the entire experience!
Michelle
2025 年 9 月入住 1 晚