2/10 糟糕
Heather
2025 年 5 月 12 日
Booked this hotel through expedia to attend the national archery tournament in louisville that my daughter was participating in. Arrived at the hotel, staff member on her phine and didnt even notice me standing right in front of her for several minutes until another guest in the lobby coughed and she looked up. Received my room keys and my family and I went upstairs to our room. Opened the door to find one king bed. I had reserved to queen beds as we have 4 family members. Went back downstairs to explain the problem to the staff. Was told they had overbooked the rooms and they didnt have any other rooms with 2 queen beds. Lady standing behind me also had the same issue happen to her. This was a big problem as there were close to 16,000 student shooting in this tournament and most hotels were full including this one. Expedia and Holoday- you have to fix this!! This was a very unpleasant and stressful situation you put multiple families into.
Side note- while we didnt stay in the king soze room, it did smell like urine upon entry.
Heather
2025 年 5 月入住 1 晚