We stayed at the Hyatt for two nights while attending an event at the Kentucky International Convention Center. The location of the hotel to the convention center is ideal, as it is connected by a sky walk. Upon checking in to our room, I noticed immediately that the carpet had not been swept. There were crumbs and little pieces of debris scattered around, including a child’s sticker. The rest of the room was decently clean, but the carpet had clearly been missed. The room itself was comfortable and plenty spacious for two. The heat worked well and kept the room warm without being too hot/dry (a big deal for us as my daughter is always cold and I tend to run warm). Other amenities in the room were standard. One major drawback of our room on the 4th floor was the noise level. It was so incredibly noisy well into the early morning hours; it sounded like it could have been coming from the pool, but I believe it was supposed to have closed well before then. In any event, it was very loud and disruptive to sleep, especially when the heat wasn’t actively blowing in the room to cut some of the noise. We ordered room service twice and while the food from the onsite restaurant was good, items were missing from both of my orders, including two cans of Pepsi that were $10(!) and toast that was meant to accompany my eggs. I expect to pay a premium for room service, but it seemed a little excessive, especially when the delivery was subpar. Overall, the staff was very friendly and helpful.