2/10 糟糕
BOLANDIS，Alameda
2025 年 8 月 30 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was under construction in all rooms on the 2nd floor with construction materials all over the 2nd floor hallway. Rooms on 2nd floor were unlocked and work was being done workers to include my hotel room. Furnitures in my room were all at the center of the room. I informed the hotel rep that I will nor stay at this hotel as it was not ready and unsafe. He begin to tried to move furnitures in place and I told him I want a full refund and I will find another hotel. He stated Expedia will have to refund me. I contacted Expedia at the presence of the hotel rep and Expedia rep stated their phone number is disconnect. Expedia also sent an email to the hotel but hotel refuse to respond. Expedia stated the Sleep Inn Hotel has to approve the refund for Expedia to process the refund. The hotel rep did not seem to want to help me in anyway even it was hotel at fault which lead me to believe the hotel was scamming me my prepaid hotel payment. Expedia informed me that they cannot refund me as they still cannot get in touch or have heard back frim Sleep Inn Hotel. I do not recommend this hotel as they will scam you and they surrounding area is not safe. I ended up rebooking with Expedia at Louisville downtown for almost the same price I prepaid for this hotel. I have contacted by bank and they assured me they will get my full refund.
BOLANDIS
2025 年 8 月入住 2 晚
