The man who checked me into the front desk was extremely courteous. Almost everything else about this hotel is subpar, though. The queen suite has a bathroom that is comparable to what I would expect in a penitentiary. The carpet? I am not sure it has ever been cleaned. And to top it all off, the in room TVs do not work properly. Surprisingly, that alone would not have been enough to provoke me to write a negative review. However, the lack of customer service from the employees "patrolling" the dining area is. It is not even necessarily their fault. They are clearly taking direction from upper management, and are likely not being paid well enough to justify all of their job duties as is. So, this is directed at Hilton as an entity. The policy to remove hotel guests eating "outside food" from one part of your dining area, and force them to go to the back of the hotel and eat at those tables is insane. I would have understood this request if the dining area was busy. Even if it was 25 percent full. But, when 80 percent of the tables in the dining area are vacant, and you still force people to move based on "company policy" it indicates you value rules over common sense and customer experience. Not to mention, if you had a better menu selection many guests would be happy to stay in and eat. I drove to Texas roadhouse in the rain snd carried the food in to avoid eating from your menu. What does that tell you? Do better Hilton. Sincerely- (now) former "Honors Member".