It was the worst hotel I had ever stayed. The staff and management of the hotel were very awful. I was told by hotel.com to pay by CHF however I was charged by USD from my credit card and I had to bear the extra exchange loss in this case. When I arrived at the hotel, I was shown the slip of USD to sign off. I refused to sign on it and ask the staff to reverse the USD and charge me CHF. The staff promised that they would resolve the problem when their manager would be back several days later and would give me the feedback soon. However, I did not receive any reply from them even afterwards I sent email to them, no any response. Moreover, when I asked the hotel.com for help, the hotel argued that they did not charge me any USD at all. They insisted that it was my card problem rather than their problem. Even I showed them my bank record to prove my card can be charged with either CHF or USD. They did not admit to do it. It was unbelievable that they told a lie in this case. Although it was not that big money but it was a moral issue. And I was really disappointed by both the hotel and hotels.com. I would tell all my friends by social networking the behavior of the hotel.
Kelly
4/10 很差
tmtpoon,Hong Kong
2014年08月8日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location but poor service
The hotel is located near the station and river. The TV control is missing and we have to ask for a spare one. There is no air conditioning in the room. There is no cleaning service unless we ask for one. This is by far the worst hotel we have ever stayed during our trip in Europe which covers four countries and seven hotels.
tmtpoon
10/10 超赞
steve
与家人及幼儿出行
2025年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean. Staff were helpful. Close to all attractions.
steve
2025 年 1 月入住 3 晚
10/10 超赞
Timothy
2024年09月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was friendly and amazing. 10 minute walk from the train station. Nice area.
Timothy
2024 年 9 月入住 1 晚
10/10 超赞
Marie
2024年08月2日
Marie
2024 年 7 月入住 1 晚
6/10 一般
Stig
与家人出行
2024年07月31日
满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
Stig
2024 年 7 月入住 1 晚
10/10 超赞
Karla María
与家人出行
2024年07月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente la estancia y la atención! Todo queda muy cercas y te dan la tarjeta de autobús gratuito.
Karla María
2024 年 7 月入住 2 晚
10/10 超赞
David
与家人出行
2024年07月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place
David
2024 年 7 月入住 1 晚
4/10 很差
Lily
与家人及幼儿出行
2024年07月8日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No air conditioning. No warm water for shower (unadjustable). Too expensive.
Lily
2024 年 6 月入住 1 晚
2/10 糟糕
DAE YEON
2024年07月8日
DAE YEON
2024 年 7 月入住 1 晚
10/10 超赞
ZAHIR
2024年07月1日
ZAHIR
2024 年 6 月入住 2 晚
8/10 还可以
Betty
2024年06月12日
满意:清洁度、员工和服务、住宿条件和设施
Betty
2024 年 6 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2024年06月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 1 晚
10/10 超赞
heejong
2024年06月2日
heejong
2024 年 5 月入住 1 晚
8/10 还可以
Regina
与家人出行
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Boa localização, com comércio próximo. Piscina climatizada. Indicamos, mas o assoalho fazia barulho
Regina
2024 年 5 月入住 2 晚
10/10 超赞
George
2024年05月26日
George
2024 年 5 月入住 1 晚
10/10 超赞
Royne
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Basletor Hotel review
the staff was extremely helpful and the location was perfect just one block off of the river.The coffee house across the street was perfect and the Restaraunts in the area were great.We attended a Mass/Concert ath the church just a block away and were hyelped by the desk staff to find out various details. Overall I would recomend this hotel to anyuone..
Royne
2024 年 5 月入住 4 晚
10/10 超赞
Ulrich
2024年03月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr kompetente und freundliche Receptionistin, die alles für mich vorbereitet hat, weil ich erst nach Mitternacht anreisen konnte. Danke, Jacqueline
Ulrich
2024 年 3 月入住 1 晚
4/10 很差
Linard
2023年10月28日
不满意:清洁度、服务设施、住宿条件和设施
Alt und schmuddelig
Linard
2023 年 10 月入住 1 晚
2/10 糟糕
Hanoze
2023年10月19日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel in HELL !
Absolutely the worst hotel (I don’t even call this a Hotel - more like Hostel)
This “Hotel” was not clean at all - the carpet and Bathroom had MOLD - bad smell / horrible service !