We’ve stayed here on two different occasions. The entire staff (including the lobby’s coffee/cocktail bar) are incredibly kind, polite, professional, welcoming, and helpful.
Also, this might be a strange thing to notice for most people, but their cleaning supplies leave things smelling fresh and clean without smelling like over-perfumed chemicals. I often get head-aches from strong chemical smells (like Fabuloso, for example). The cleaning supplies at this hotel leave a lovely, light, pleasant fragrance without being over-bearing and blindingly strong.