I came into this hotel, late at night for an overnight stay. The receptionist was rude, even though I had already paid for the room. When I got to the room there were a lot of things broken which included the closet, windows, and the hot water function on the tub. There’s no overnight maintenance and it was all of 30 degrees outside. After trying to stay, despite the conditions, I left hours after checking in and I will never stay at another best western.