This hotel advertises that they "Treat you like Family" but that couldn't be further from the truth. Most of the front desk staff is rude, dismissive, and downright apathetic to the customer's experience The toilet seat in our room was broken, the TV stopped working after a few days, the room in the phone provided by the hotel didn't ring. When we asked for things to be fixed, we got brushed aside. I had to spend an entire day trying to find someone who could locate a roll of toilet paper. Half the rooms are jammed full of construction material. They don't fix, or maintain anything in the rooms; and you're made to feel like you're inconveniencing them when you ask for service. They refuse to let you take the complementary breakfast out of the public room it's provided in; having house keepers, front desk staff, and anyone who sees berate you for wanting to eat your free food in your room. There are quiet hours posted from 10pm-6am; but they're completely ignored. There were kids running up and down the hallways, people yelling and slamming doors; cops constantly circling the parking lot. The back parking lot isn't even viable; consumed with containers of construction materials, with dangerous nails and broken boards scattered everywhere. If you leave your car unlocked, it will be stolen from. There's homeless people everywhere that ask you for anything. It's insanely expensive, and desperately needs new management and ownership.