We arrived in the late evening, which I called prior to arrival to make sure our late check in time would be okay because we've been traveling for 15hrs, and they said it was okay. We waited 10 minutes in the lobby for anyone. I called the different extension numbers, etc. It went to the front desk, where no one was. My husband was looking around the halls and some side/conference rooms. Someone came in from outside, smiled at me and went behind the desk. She asked if we were checking in, I said yes. I commented that I wasn't sure if anyone was here, she didn't acknowledge what I said. A gentlemen came and went behind the desk as well and finished getting us checked in. Neither acknowledged, let alone apologized to us for the wait. If someone needs to step away from the desk, someone else needs to be available to take over for that period. I understand things happen, but I was really upset that the understanding and acknowledgement that we were waiting on THEM wasn't addressed.