So firstly the hotel is gorgeous, the rooms are stunning, SO well done, comfortable and HUGE! I’ve lived in apartments smaller than the suite I had!
The bathrooms are insane, some of my best (and raciest) selfies have been taken in that bathroom.
The team are wonderful, so helpful and just the loveliest people who really go out their way to make you feel welcome.
Cleanliness is outstanding, my suite, and the hotel in general, is spotless!
So why a 4 star rating… this is a Herron-friendly hotel, meaning (to me) it’s a gay hotel first and foremost, and all others in this chain are smack bang in the middle of gay life and shopping…
Madrid Axel is very much NOT in the heart of the gay scene or decent shopping. In fact it’s a 20mins walk from the gay neighbourhood or a $20 uber, the shopping and dining options are also non-existent unless you want to live on Burger King (which I do not). EVERYTHING is miles away, more importantly this is the middle of the city centre, it’s dirty around the hotel, noisy and at night… well thankfully my room had the most insanely noise insulating shutters and curtains (which I found on the second night, having been kept up until 4am with drunks screaming outside.
If I could pick this hotel up and move it a mile it would be literally perfect… but for me it’s too far out of where it should be.