4/10 很差
Farzana
与家人出行
2025 年 3 月 11 日
We booked this hotel last minute for umrah last week. I was happy that we found a hotel and it look reasonable from reading the review. However it is not suitable for anybody with mobility issues. It is a difficult walk to the haram however for youngsters with low budget it should be ok.
There is no such a thing as customer service. We stayed for 7 days nobody even for once came to clean the room or provide fresh sheets or towels. Not even to empty the bins. We had to ask for toilet roll from the reception when we needed it. We asked for sugar the staff member laughed and said no sugar… you not even allowed to have a bite/ sips on the go in the reception area if you are waiting for Uber. Overall I do not think I will be going there again due to the way the staff behaves. The hotel was ok no bed bugs which I was worried about the most.
Farzana
2025 年 3 月入住 7 晚