2/10 糟糕
Belal
与家人及幼儿出行
2025 年 7 月 28 日
不满意：员工和服务、服务设施、住宿条件和设施
Over all experience wasn’t the best with this hotel being close to Al haram I expected better service, arrived early and we were welcomed and got keys to rooms doors, then at room furniture were broken, trash was in the bathroom, then at night after we came back from the isha prayer went to the room and in the hallway it was smoking smell coming out of the room next door , called the front desk and they said they will send some one to check, I had a 8 month old baby in my room, then next day same thing happened even with signs all over the place saying no smoking, what got me upset is the I found out after the third time complaining about the cigarette smoke that one of the staff is the one in the room next door and I believe he was the manger and when I complained, he wanted me to move out of the room, really bad experience and wouldn’t recommend it to anyone to go through that. No room service for the first 2 nights and I had to call and go to front desk to request it on the third day.
Belal
2025 年 7 月入住 3 晚