I booked this hotel because it showed online that check-in was at 2 PM. However, upon arrival, they couldn’t find my reservation. To make things worse, the receptionist didn’t understand English. After a long and exhausting conversation, she finally located my booking.
But the issues didn’t stop there — I was told no rooms were available, and I had to wait in a long queue. Eventually, I left my luggage in the lobby and went for Umrah.
When I returned, I was given a 2-bed room despite booking a 3-bed. The room was extremely run-down — dirty beds, no towels, filthy carpet, and a leaking bathroom.
Not recommended at all.
hammad
2025 年 3 月入住 2 晚
6/10 一般
FUAT
团体旅客
2025 年 4 月 4 日
满意:住宿条件和设施
不满意:客房舒适度,清洁度
FUAT
2025 年 3 月入住 4 晚
4/10 很差
Iram
与家人出行
2025 年 4 月 1 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Language was one of the big barriers as the staff would only speak Arabic and no English what so ever.
Rooms were dirty with cockroaches and in my 2 week stay rooms were not cleaned not even once.
No towels or the toiletries provided.
Very far from haram, had to take taxi.
Iram
2025 年 3 月入住 11 晚
10/10 超赞
rehan
与家人出行
2025 年 3 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very good location for a person's needs during umrah, hajj or just a leisure trip. Resturants, superstores, pharmacies, transport, etc. are at the doorstep. Free buses to haram available at a walk of just 1000m from the hotel.
rehan
2025 年 3 月入住 4 晚
2/10 糟糕
Abu
2025 年 3 月 24 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I paid £243 for 6 nights and I did not check in because the place is far away from the Haram and I was to call them and discuss the issue but they don’t have any contact information