2/10 糟糕
Leslie
与家人出行
2025 年 8 月 25 日
不满意：服务设施
1. First I did the reservation, by mistake I chose 2 single beds. Immediately I called the hotel to explain I need a full size bed. The lady told me that was not a problem, they have plenty full size beds. When I arrived they gave me the attic with 2 beds. That’s the less problem I have there.
2. The “room” is wasn’t like the pictures, it is the attic, I am 5.3” height and I was able to touch the ceiling.
3. The room was not even close to what is shown in the pictures in Expedia, it had no wall windows. It feels like a cage.
4. The Last night by 10:00pm a light in the room turn on by it self, we couldn’t find how to turn it off. I texted the “manager” and he said it has to be turn off by room number 8, we were in 8B.
6. The first night I realized one of the mattress was damaged, when I sit it sinks. No firmness. I told them, they did nothing about it, not even apologize.
7. The huge fan, a not A/C as posted, has a heat exhaust that kept falling. We have to keep connected it to be able to have a little cold air.
Staying in the place was a nightmare. Too many unresolved issues.
Leslie
2025 年 8 月入住 4 晚
