“Arrived at hotel only to be informed that room was not available and yes it take 6-7 hrs to transit from Cebu and I was really tired already.
I wanted king bed room with balcony and a standard twin was given instead. Reception (Michelle) was rude and blame everything to Hotel.com was not empathetic of situation at all. A pair of ladies from Italy experienced the same thing.
Toilet flush did not work, I had to wait 2 days before they had someone come fix it. When you need to go, you go. So I……
