Didn't have extra towels on a Saturday checking. We had three people in a room and only gave us two towels sets. Evening desk said housekeepers went home and to come back in the morning. Went back in the morning and no towels.
Lawrence
2025 年 5 月入住 1 晚
10/10 超赞
Berekt
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was cool
Berekt
2025 年 4 月入住 1 晚
8/10 还可以
John
2025 年 4 月 12 日
满意:住宿条件和设施,员工和服务
Everything was very nice, except the refrigerator had dead ants in it. They need to ioen it and clean it or wipe it clean between guests.
John
2025 年 4 月入住 1 晚
8/10 还可以
Jillien
2025 年 4 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Jillien
2025 年 3 月入住 3 晚
10/10 超赞
Dawn
2025 年 4 月 12 日
Dawn
2025 年 4 月入住 1 晚
8/10 还可以
Katharine
2025 年 3 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Katharine
2025 年 3 月入住 2 晚
4/10 很差
Stergis
与配偶出行
2025 年 2 月 15 日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Very disappointing experience!! This was Valentine's Day, which clearly means i wanted a romantic night. Upon check-in, I was never advised the jacuzzi was not working by the staff. We changed our clothes, went to the jacuzzi area and to our surpise the water was freezing cold. I notified the front desk and instead of them stating the problem, they had me return to the area and wait on maintenance. Once maintenance arrived he stated the jacuuzi had not been working for some time. Wow! I then tried to use the jetted tub in my room to get some relaxation but that wasn't even working properly. The jets felt like they were working at minimal power. The restaurant failed me too. Long wait just to have my order wrong. They no longer provide water bottles in the room. I feel like this was by far my worst experience at this location. Very surprising and frustrating
Stergis
2025 年 2 月入住 1 晚
8/10 还可以
Milo
2025 年 2 月 2 日
Milo
2025 年 1 月入住 3 晚
8/10 还可以
Milo
2025 年 2 月 2 日
Milo
2025 年 1 月入住 4 晚
4/10 很差
真实旅客
与家人出行
2025 年 1 月 31 日
不满意:清洁度
I specifically chose this location because of its advertised pool and hot tub facilities. I even called ahead the same day I checked in to confirm they were operational, only to arrive and find they were not. This was extremely disappointing as the main purpose of my stay was to relax and enjoy these amenities.
The room itself was another issue. The sheets were dirty, and the overall cleanliness did not meet the standards I associate with the Marriott brand. To make matters worse, loud music played until 3:00 a.m., disrupting any chance of a restful night. When I tried to contact the front desk, there was no one available to address these concerns.
真实旅客
2025 年 1 月入住 1 晚
4/10 很差
真实旅客
与家人出行
2025 年 1 月 28 日
不满意:员工和服务、住宿条件和设施、客房舒适度
Staff act like prison wardens. Just unpleasant if not rude. Posh reputation but broken hooks, bad plumbing controls, soft beds.
真实旅客
2025 年 1 月入住 2 晚
10/10 超赞
Lorna
2025 年 1 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly and room was nice.
Lorna
2025 年 1 月入住 2 晚
10/10 超赞
Elizabeth
与家人出行
2024 年 12 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
was the perfect place for my family trip
Elizabeth
2024 年 12 月入住 1 晚
10/10 超赞
Bryce
与配偶出行, 商务旅客
2024 年 12 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel with great amenities
Bryce
2024 年 10 月入住 3 晚
4/10 很差
Micah
2024 年 12 月 25 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Hot tub (indoors) was warm at best and pool wasn't. I called ahead of time (before booking) to confirm they would be.
Heat in the room was okay at best.
Jets in tub in room didn't work.
Wifi in room was so bad I had to use Public and not Guest, which was slow and went in and out.
Will be asking for a refund
Micah
2024 年 12 月入住 1 晚
10/10 超赞
Carrie
团体旅客
2024 年 12 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Carrie
2024 年 12 月入住 1 晚
10/10 超赞
Joy
与家人出行
2024 年 12 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joy
2024 年 11 月入住 3 晚
4/10 很差
Barry s
与家人出行
2024 年 12 月 1 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Thansgiving not so great at great valley Sheraton
Slow check in !
had to change rooms ! first room was being fixed(sink) tools were left in the room.
stains on the carpet
burnt stain on carpet in bedroom.
pool area was half painted(why start a project on Thanksgiving weekend) no chairs by pool
condition of the hotel was i need to be restored!