I reserved a room for the weekend but upon arrival found out that the hotel had a power outage and they couldn’t say when it would be restored. Nobody notified me before I got there. I did not stay and was put in a difficult position to find somewhere else to stay literally last minute. I still have not received my refund and the hotel is giving me the run around. Never stay here!!!
Rosana
2025 年 5 月入住 2 晚
2/10 糟糕
Jed D
2025 年 5 月 8 日
不满意:清洁度、员工和服务、住宿条件和设施
We arrived to an empty hotel with no lights on an a filthy broken restroom . A clerk that could not find out reservation. We declined to stay there but hotel would not refund our pre payment. Also the location was misleading as it was not 8 miles from Lititz as claimed.
Jed D
2025 年 5 月入住 1 晚
2/10 糟糕
Terese
与家人出行
2025 年 5 月 5 日
不满意:员工和服务、服务设施、住宿条件和设施
Shortly after checking in, I was relaxing in the room and hear the door opening. The person at the desk who checked me in just walked straight into my room without knocking or announcing themselves. She apologized and said she had the wrong room. I was then woken up at 2am to the sound of water running into my room from a ceiling leak. I had trouble going back to sleep because of the sound of dripping water from the leak. No one was available at the front desk to report it. It must have been an ongoing issue because before it started raining, I noticed the yellow spot on the ceiling but thought nothing of it because I assumed the initial problem was fixed but the ceiling wasn’t replaced. I advised the attendant at the desk at checkout of the issue. I called in the following day to ask to speak to a manager and the woman who answered the phone was very rude. She refused to provide me the manager’s name and contact information and advised she would take a message. I WILL NEVER stay there again and will let everyone who asks know they are horrible and have horrible customer service
Terese
2025 年 5 月入住 1 晚
2/10 糟糕
Terrel
与家人出行
2025 年 5 月 4 日
不满意:清洁度、员工和服务、住宿条件和设施
I traveled for an event in spooky nook. When we first got to hotel we noticed the building looked vacant. All doors locked. 1 car in parking lot. Many attempts to reach out with no answer. We seen a young woman and asked if she worked there. She proceeded to tell us yes and that there was no power and she would reach out to me if power comes back on but if it didn’t she would refund me. Luckily I decided find another place in the short time of me waiting. I never received a courtesy call from this establishment. Very unprofessional. I’m glad I did not wait on them to call me back. 2 days later still no call back. Highly disappointed. I don’t recommend this place. Place looks iffy and I am sure I wouldn’t recommend it to anyone.
Terrel
2025 年 5 月入住 2 晚
2/10 糟糕
Mary
与家人出行, 商务旅客
2025 年 5 月 3 日
不满意:清洁度、服务设施、住宿条件和设施
Front door was locked at midnight. My key did not work on side door. Front door was locked at 11:40.
Mary
2025 年 4 月入住 1 晚
10/10 超赞
Nicole
与家人出行, 商务旅客
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Older property but reasonably priced, clean, and beyond nice staff.
Nicole
2025 年 4 月入住 3 晚
6/10 一般
Patricia,Bronx
与家人出行
2025 年 4 月 28 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The general area was not clean, or vacuumed. The elevator was dingy and not clean. It was dark in the common space. The bathroom in our room was very dated and not well cleaned. The window area was dirty with dead bugs. The staff was friendly but computers were down during check out. I had to come back down to sign forms, I had already done pre- check in with this info. Definitely nedds updating. We arrived at 11:30pm to the main entrance and it was locked and a note said to use your room key to enter the side door with your key? I have never experienced that in a hotel!
Patricia
2025 年 4 月入住 2 晚
10/10 超赞
Anthony
2025 年 4 月 27 日
满意:住宿条件和设施,员工和服务
The location was very quiet and peaceful. Breakfast was also a great accommodation.
Anthony
2025 年 4 月入住 1 晚
6/10 一般
Aikia
与家人及幼儿出行, 与家人出行, 商务旅客
2025 年 4 月 27 日
满意:员工和服务
不满意:住宿条件和设施,服务设施
Hotel is outdated. Our ceiling has water stains and what looked like black mold growing. The bath tub was leaking onto the bathroom floor. Booked through Expedia and when we checked in was charged again for the stay although it was supposed to be charged for incidentals only. Staff did work to reverse charges, however it’s the weekend so money has not went back on the card. The staff were very nice and willing to help. The hotel just needs many updates to make it comfortable.
Aikia
2025 年 4 月入住 2 晚
8/10 还可以
Dana
与家人出行, 商务旅客
2025 年 4 月 27 日
满意:清洁度、服务设施、住宿条件和设施
I liked that it was comfortable and appeared to be clean.
Dana
2025 年 4 月入住 1 晚
2/10 糟糕
Corey
2025 年 4 月 27 日
不满意:清洁度、员工和服务、住宿条件和设施
I arrived at midnight. Had to call the one person on sta
Corey
2025 年 4 月入住 4 晚
6/10 一般
Ian
2025 年 4 月 22 日
满意:清洁度
不满意:住宿条件和设施
Overall look
Ian
2025 年 4 月入住 1 晚
10/10 超赞
Troy
与家人出行
2025 年 4 月 21 日
This place was clean and quiet
Troy
2025 年 4 月入住 1 晚
8/10 还可以
Elaine
与家人及幼儿出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
The property was nice. Except they had some visitors that trashed the property. Other then that it is nice
Elaine
2025 年 4 月入住 2 晚
10/10 超赞
Jorge,Springfield
与家人及幼儿出行, 与家人出行
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to our event, easy check in and out
Jorge
2025 年 4 月入住 1 晚
10/10 超赞
Mark
与家人出行
2025 年 2 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is nice and clean. Would stay there again.
Mark
2025 年 2 月入住 1 晚
6/10 一般
Jess
与家人出行
2025 年 2 月 3 日
满意:客房舒适度,员工和服务
Meh
This hotel did its job but I don't think I would choose to stay here again. Pool, extra restrooms, side doors of the hotel all "out of order," extremely limited breakfast choices, and minor cleanliness issues like a dirty microwave, and raisins smashed into the fold out couch from previous people. Noise from the highway was also very noticeable. Customer service was fine.
Jess
2025 年 1 月入住 2 晚
8/10 还可以
Dana
团体旅客
2025 年 1 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great people
Dana
2024 年 11 月入住 2 晚
8/10 还可以
John
与家人出行
2025 年 1 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2025 年 1 月入住 2 晚
4/10 很差
Marie
与家人出行
2025 年 1 月 19 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Would not recommend.
Unable to reach staff by phone. TV remote did not have a cover, batteries held in by scotch tape. Sofa bed was to be a queen size, it was a full but was unable to use it in any case. Mattress on sofa bet was torn in a number of places. No bedding in the room for the sofa bed. Toilet tissue roll was almost empty with no spare in the room.
Marie
2025 年 1 月入住 1 晚
6/10 一般
Toni
与家人出行
2025 年 1 月 6 日
The property was quiet which was good. Its located in no mans land, PA! It is literally a sundown town! There's no food areas close to the hotel except a convenience store that serves fried chicken! There were dead flies in my room IN THE WINTER! The shower handle was broken off the wall. I had to finagle it to adjust my shower water. The breakfast was subpar and frankly, i know I'll never stay there again.
Toni
2024 年 12 月入住 1 晚
10/10 超赞
Tamatha
2025 年 1 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
great
Tamatha
2024 年 12 月入住 2 晚
4/10 很差
ElizaBeth,Aiken
2024 年 12 月 16 日
不满意:服务设施,员工和服务
Place was empty with all the lights out and no one at the checking- just a note and phone # to call. Took 15 minutes for her to show up.
Owner operated - needs training. Breakfast bare minimum junk food
ElizaBeth
2024 年 12 月入住 1 晚
2/10 糟糕
Vesna
与家人出行
2024 年 12 月 16 日
不满意:清洁度、住宿条件和设施、客房舒适度
Do NOT charge me, I never made it to this hotel
I never made it to this hotel, I tried and tried to cancel with both the hotel front desk manager and they said I can only cancel directly with Expedia. I contacted Expedia several times to no avail. Please have the courtesy to respond to me and to DEFINITELY NOT CHARGE my credit card because I didn’t make it to this hotel/reservation. I use Expedia often and I do not want to have negative reviews with your company. Please look into this and more importantly, do NOT charge me for it