The room I book was not what I got when I I get there and they refused to change it. I was not the only guest the happen to, my room was more than two hundred dollar less than what I paid for and GOTOPHI host refused to talk to me.
Patrick
2025 年 3 月入住 16 晚
6/10
Eugene Myron
2025 年 2 月入住 8 晚
4/10
The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.
emilyn safroniuk
2025 年 3 月入住 7 晚
4/10
emilyn safroniuk
2025 年 2 月入住 6 晚
10/10
Security was very nice and hardworking
Oscar
2025 年 2 月入住 7 晚
4/10
Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.
Hazelyn
2025 年 2 月入住 4 晚
10/10
Always a pleasure staying here
Eugene Myron
2025 年 2 月入住 1 晚
2/10
Joe
2024 年 12 月入住 6 晚
4/10
I got a 💩 apartment!! Nothing like in the pictures on Expedia!!
I don’t recommend that place at all!
Expedia should send a person to check that place and take them out from the directory!!!
Itay
2025 年 1 月入住 24 晚
10/10
Hard to get parking
Roselle
2025 年 1 月入住 4 晚
10/10
Great stay
Eugene Myron
2024 年 12 月入住 15 晚
4/10
Firstly the room and communication from the room owner was very good, BUT overall the experience was terrible, this is all due to Security and customer services. Security is just way over the top, most of them rude or arrogant. This goes most of the satff, not all but most.
So really it just ruins the whole experience
John
2025 年 1 月入住 1 晚
2/10
The property don't look like the one advertised in the picture. Very run down and it really need a good change of furnitures. The cupboards & wardrobes are so hard to open, and the other one is broken. The bathrooms tile is coming off. There is cockroach in the kitchen. The futon is very old and so as the blankets. Don't be fooled from the outside view it's not that fancy.
真实旅客
2025 年 1 月入住 1 晚
10/10
Excellent host
Jesus
2024 年 11 月入住 8 晚
10/10
Excellent communication and customer service.
Bruce
2024 年 11 月入住 2 晚
2/10
They emailed me that the room above was flooding and I could no longer stay there. Ok, no problem it happens, I can find another place. But then they never refunded me. They made me pay for a room they would not let me stay in. Hotels.com tried to get a hold of them but they would not answer, I tried to get a hold of them but they would not answer. They stole from me.
Scott
2024 年 11 月入住 1 晚
8/10
Damion
2024 年 10 月入住 2 晚
6/10
The residence could’ve had a tv package that offered sports. There was a slight insect problem within the apartment especially the bathroom. The check-in process should’ve been easier especially getting the elevator pass. Adding a linen service would be one of biggest recommendations. Also having a laundry service for guests personal laundry would be another recommendation. Overall my stay at the Gramercy Residence was average. The location of the residence was the best.