Unfortunately, I encountered several issues during my time at the property. Many staff members were unapproachable and did not exhibit the level of professionalism I expected. While I did appreciate the efforts of a few courteous team members, their positive impact was overshadowed by the behaviors of others.
Additionally, I found the beach area to be below expectations; it did not meet the typical standard of a beach destination, leading to many guests, including myself, not utilizing this amenity.
Moreover, my room was not properly cleaned prior to my arrival. I noticed stains on the sheets, and it was apparent that my private pool had not been maintained for some time.