We stayed at the Naoura for a week over half term. This is a good hotel however I struggle to accept the 5 star rating. The service was at time chaotic and confused. We had two rooms, one a nicely refurbished suite and the other a three bedroom Ryad which was looking very tired. We had a constant battle to get complimentary water, had to chase for toilet paper and to get room service plates etc removed after use. All this despite spending £1000 per night for the Ryad room alone. The SPA pool is in desperate need of refurbishment with some electrical fittings hanging loose in a wet environment which was a worry, as children are allowed in before 1pm. The outdoor pool is very nice, the hotel location is brilliant.
Amine in reception was always trying to help. The staff in general were always pleasant and tried to help but I fear lack managerial direction.
Frederick
2025 年 2 月入住 5 晚
10/10 超赞
Francis
2025 年 2 月 16 日
满意:员工和服务
Francis
2025 年 2 月入住 7 晚
10/10 超赞
Zoltan
2025 年 2 月 2 日
Zoltan
2025 年 1 月入住 6 晚
10/10 超赞
Danilo
与家人出行, 团体旅客
2025 年 1 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top location, very nice hotel with all the services requested for a 5 stars hotel
Danilo
2025 年 1 月入住 5 晚
8/10 还可以
Panayotis
2025 年 1 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
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Panayotis
2025 年 1 月入住 2 晚
10/10 超赞
Hardik
2025 年 1 月 9 日
Hardik
2024 年 12 月入住 1 晚
10/10 超赞
Brian
与家人出行
2025 年 1 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property. Perfect location.
Brian
2024 年 12 月入住 4 晚
10/10 超赞
Leslie
与家人出行
2024 年 11 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely staff, pretty grounds and wonderful villa
Leslie
2024 年 11 月入住 1 晚
10/10 超赞
Frédéric
与配偶出行
2024 年 11 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Établissement, magnifique très proche de la médina, personnel, très aimable et toujours souriant et très à l’écoute
Frédéric
2024 年 11 月入住 3 晚
10/10 超赞
真实旅客
2024 年 11 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 11 月入住 1 晚
8/10 还可以
Sung Hee
2024 年 11 月 9 日
满意:住宿条件和设施,清洁度
Sung Hee
2024 年 10 月入住 6 晚
10/10 超赞
Marie-Pierre
2024 年 11 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Marie-Pierre
2024 年 10 月入住 4 晚
10/10 超赞
Murilo
2024 年 11 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Murilo
2024 年 11 月入住 3 晚
8/10 还可以
Giancarlo
与家人出行
2024 年 11 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Trés bel hôtel avec personnel aux petits soins.
Giancarlo
2024 年 10 月入住 3 晚
10/10 超赞
George
与配偶出行
2024 年 11 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Hôtel & Ryads Barrière Le Naoura is a beautiful, clean and well kept hotel. We stayed at the beginning of our trip and again at the end. Both rooms were clean and very comfortable. The end of the trip we had a suite, which was exceptional.
As for the staff...courteous, friendly and helpful.
The location was great, just a short walk to Jemaa el-Fnaa and into the medina.
Breakfast was good and the dining areas, both inside and outside, are very comfortable.
I would definitely return to this hotel should I return to Marrakech.
George
2024 年 10 月入住 1 晚
10/10 超赞
Rezie
2024 年 11 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderfully attentive staff. Worked to solve any question or potential issues. Great location, walkable to the central Medina, square and souks. Comprehensive breakfast buffet and superb staff.
Rezie
2024 年 10 月入住 5 晚
10/10 超赞
Susan
与配偶出行
2024 年 10 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely gorgeous and luxury property. It was clean and nice and very friendly staff. Would definitely stay here again
Susan
2024 年 10 月入住 1 晚
10/10 超赞
Clarissa
与家人出行
2024 年 10 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Most of the staff were pleasant. Some were not The hotel itself is lovely
Clarissa
2024 年 10 月入住 3 晚
8/10 还可以
Roberto F S
2024 年 10 月 18 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Banheiros do quarto não eram limpos adequadamente. O local do vaso sanitário tem um forte odor de urina.
Roberto F S
2024 年 10 月入住 4 晚
10/10 超赞
Messias
2024 年 10 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Messias
2024 年 10 月入住 3 晚
10/10 超赞
Rolanda
2024 年 10 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
The service was impeccable. Karima is amazing. My standards for hotels are pretty high, but they exceeded my expectations with the decor, cleanliness and service. I can't wait to return.
Rolanda
2024 年 10 月入住 2 晚
10/10 超赞
Gabriel
团体旅客
2024 年 10 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Gabriel
2024 年 10 月入住 4 晚
10/10 超赞
Amin
团体旅客
2024 年 10 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed 3 nights after a long treck in the nearby Atlas Mountains and enjoyed the fantastic spa and swimming pool to recover. Great breakfast buffet as well. Great location, walk everywhere. The nicest part: incredibly nice and welcoming staff at the reception, restaurant, swimming pool and spa. I will be back!
Amin
2024 年 9 月入住 3 晚
10/10 超赞
Lans
与配偶出行
2024 年 10 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is situated close to the vibrant Medina neighborhood. Well maintained, with clean and comfortable rooms. Staff excellent and attentive to the needs of guests. You cannot ask for more!