The house itself was beautiful, but the overall experience with the property manager was very poor. I usually never leave a poor review, but I do feel the experience we had was frustrating, disappointing, and overall took away from our experience. When we first tried to book dates for our weekend away, a date was settled, but shortly after the property manager shared they "forgot to block it off" and that it was no longer available. We were understanding of this as mistakes happen and selected a new date. About 3 weeks before we were going to visit, I reached out to see if there was a possibility for us to check-in early. The property manager responded yes, but they would charge us a fee. We had no problem, sent over the payment and prepared for an early check-in. Not even a week before it was time, the property manager shares again that she "forgot" that another group would be staying that weekend and we were no longer able to check-in early. She reported that she could either return the payment or approve a late check-out. I said we would like a refund unless if it were possible to check-in by 2pm since we were traveling a long distance and had prepared for an early check-in. The property manager WAS NOT responsive at all. I checked-in Tuesday, Wednesday, and Thursday through VRBO and by phone (we were coming FRIDAY). No response or communication as to what was going on. It took me until message 9pm at night on Thursday if she could confirm whether or not this was possible and that it was okay if she couldn't, we just needed to know. She responded stating "unforntuantely our cleaning lady won't be here until 1pm" so check-in would have to be at 4pm and she was "waiting for her cleaning lady to get back to her, that's why she didn't respond." Did not even communicate with me that she was waiting on this response. It gets worse. On my way to the home she messages me through vrbo inquiring about my ETA, when check-in was 4pm? When my sister and I got there, we were treated as juveniles, getting a tour of the home as if we didn't know how to find rooms or never occupied a home before. The propety manager was coming down the stairs and just said hello as we got the tour, we understood that she was most likely the "cleaning lady," the tour was a distraction, and they waned to see who we were. As there was sand in the beds, boogers on the sheets, and mold in the toilets. Also, instructions of the house could have been sent through vrbo. They told us
