马塔莱度假短租

“The staff was very accommodating and made our stay really pleasant. The only complaint i had was that the bathroom fittings were leaking and there were some stains on the bedding which caused us to get the staff to be called multiple times”

“Let me start with the good points since there are very few : the look of the room - beautiful Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided : - we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right……

“Our family of 5 arrived at the villa at 630pm tired and hoping for a good night rest. Pressed the bell and knocked on the door before someone came down from the villa. Realised they werent aware there is a booking for the night's stay! We had to wait for a good one hour before that poor caretaker sort out the stay wt the owner for our booking and then cleaned the rooms. No service recovery and no apologies by the owner at all. Utterly disappointed! ”

“Loved the property however booking was stuffed up and could only stay 1 night instead of 2 so had to find different accommodation. I did receive a full refund. ”