This hotel needs to urgently train their breakfast staff to understand allergies. My wife had an allergy to egg and was given a pancake that was said to be egg free only to be told later it had egg in. She was not well for two days as a result. Getting breakfast was impossible and staff had no idea . We were constantly told some things were egg free, to find out they were not.
The management were excellent with the feedback and gave us a lunch by way of apology which was appreciated. We didn’t ask for anything but we wanted to let them know it’s not good enough.
Pool, spa area is really nice.
Pillows were really hard and thick. First time in our lives we’ve had to request softer pillows. We couldn’t sleep on them. Not sure I’d stay here again mainly sure to the lack of food and allergy awareness with the waiting staff.
PETER
2025 年 4 月入住 2 晚
10/10 超赞
Colin
与配偶出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place is magnificent.
Colin
2025 年 4 月入住 3 晚
10/10 超赞
Michelle
2025 年 4 月 9 日
满意:住宿条件和设施,服务设施
The spa, rooms and service was amazing.
Michelle
2025 年 4 月入住 1 晚
8/10 还可以
Emerson Lopes
与家人出行
2025 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Very good location and a unique experience to stay on a cave hotel. Well recommended
Emerson Lopes
2025 年 4 月入住 2 晚
10/10 超赞
Valentin
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es ist ein einzigartiges Hotel und das Zimmer war wie beschrieben im Fels.
Sehr schön gemacht.
Vielen Dank auch an den herzlichen Empfang an der Rezeption von Mary und die vielen Tips.
Allgemein war das ganze Personal sehr nett und hilfsbereit. Vielen Dank für den schönen Aufenthalt.
Valentin
2025 年 3 月入住 1 晚
10/10 超赞
Massimo
2025 年 3 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. Wonderful rooms with cave like features. Great breakfast. Wonderful warm water pool / hot tub. Excellent location.
Massimo
2025 年 3 月入住 2 晚
10/10 超赞
Stefania
与家人及幼儿出行, 与家人出行
2025 年 3 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Posto magico e personale gentilissimo
Stefania
2025 年 3 月入住 2 晚
10/10 超赞
Richard,Providence
与配偶出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely lovely property and the hotel team was terrific! It was easily our favorite hotels in Puglia during our two week long trip. Grazie!!!
Richard
2025 年 2 月入住 2 晚
10/10 超赞
Salvatore
2025 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Cortesia, gentilezza, cordialità, professionalità, accoglienza e disponibilità del personale eccellente.
Personalmente tornerò e lo consiglierò a chiunque.
Soggiorno straordinariamente bellissimo e soddisfacente in tutto.
Salvatore
2025 年 2 月入住 2 晚
8/10 还可以
Peter
与配偶出行
2025 年 2 月 18 日
满意:清洁度、服务设施、住宿条件和设施
This is a beautiful property in a fantastic location but it is not a 5star experience
1. Parking- not at all clear when I booked that parking was no where near the hotel - I recognize that the hotel is in the “historic district” but so were all the other hotels we stayed at on this trip. One offered to “register your car for your stay” and then offered valet parking while others offered detailed maps to offsite parking / provided entry codes and parking spots/ and free pick up via golf cart or similar - this hotel offered none of that detail wanted 15euros to pick you up if you used the lot they recommended
2. Spa - beautiful facility - but during the hour we had access as function of our booking “day trippers” were also allowed in and moved in a pack of 4 allowing no access for others as they took selfies and staff aided pictures in the sauna -disappointing
3. Finally grace is in the details and the staff while super pleasant and nice have crearly not been trained in the finer art of customer service / we had an hour access to the spa and were never informed and pro-actively asked to book our time slot as availability is limited. We were apparently a VIP guest and didn’t know that until after our stay
Tons of potential but not quite there yet if the aspiration is to be as exceptional as the facilities and location warrant
Peter
10/10 超赞
Emanuela
2025 年 2 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Emanuela
2025 年 1 月入住 1 晚
8/10 还可以
Lea
2025 年 1 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Lea
2025 年 1 月入住 2 晚
10/10 超赞
Jussara,Hastings
与配偶出行
2025 年 1 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We absolutely loved everything about our stay - the beautiful rooms, the stunning spa, the delicious and generous breakfast, and the spectacular surrounds. We felt totally spoilt for our stay. We parked about a 5-10 minute walk from the hotel, in a parking building (€1 per hour), which was handy enough to the hotel. Highly recommend!
Jussara
2025 年 1 月入住 1 晚
10/10 超赞
Haruna
2025 年 1 月 3 日
Haruna
2024 年 12 月入住 1 晚
8/10 还可以
Christina
与配偶出行
2024 年 12 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. The atmosphere was a bit cool, despite the fact that it is in a cave. I expected it to feel more warm and lived-in. But the service and everything else was lovely.
Christina
2024 年 12 月入住 1 晚
10/10 超赞
Nicola Fabio
2024 年 12 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicola Fabio
2024 年 12 月入住 1 晚
10/10 超赞
Paulo Marcio
2024 年 12 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantástico
Paulo Marcio
2024 年 12 月入住 2 晚
10/10 超赞
Ellen
2024 年 12 月 23 日
Ellen
2024 年 10 月入住 1 晚
8/10 还可以
dorotea
2024 年 12 月 22 日
满意:员工和服务
dorotea
2024 年 12 月入住 1 晚
10/10 超赞
Richard
与配偶出行
2024 年 12 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property.. lovely room.. lovely staff.
Richard
2024 年 12 月入住 2 晚
10/10 超赞
Giampiero,Milano
2024 年 12 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Giampiero
2024 年 12 月入住 2 晚
8/10 还可以
Monica
2024 年 12 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel molto ben tenuto, in buona posizione rispetto al centro.
Sky non funzionante malgrado previsto
Servizio Spa inefficiente, lento e mal organizzato buona colazione con personale professionale e gentile
Camere spaziose