Absolutely awful experience. If you’re looking for rest, this is NOT the place. The noise from nearby bars and clubs blasts through the walls until 4 a.m. every single night. None of this was mentioned when booking, and the front desk offered no alternative or even basic sympathy. When I asked for a quieter room, I was told flatly, “We don’t have any.”
The service across the board was poor. Staff seemed disinterested, unhelpful, and at times borderline rude. The breakfast is a joke – a few bland options, barely replenished, and only one overwhelmed person trying to serve the entire breakfast area. Even worse, they charge for an espresso, which is unheard of in Colombia and frankly insulting.
The coffee machine in the room had no instructions, leading to a coffee spill. I used a towel to clean it And they charged me for cleaning the towels, something I’ve never seen at any halfway decent hotel.
This place is all noise, no rest, and zero hospitality. Would never stay here again.