We were here for medical reasons, visiting a clinic for stem cell therapy. This hotel was perfectly located, had outstanding service and a very compassionate, care and service oriented team ready to help in any way they could. Their wait staff went above and beyond anything we've ever experienced. They knew I had some medical issues and were as kind and helpful and anyone could be. I cannot say enough about the gentle souls who helped me for the 9 days we were there. Thank you for everything! Room type - we had a suite with a living room. It was nice to have the double couches to rest. I would say the couches, while comfortable, could use upgrading due to wear, but satisfied our needs. If I had any suggestions for the room, it would be to provide better lighting in the living room area, with perhaps a coffee table in front of the two couches, and a side light on the end table near the couch. Lobby bar tenders were amazing, valet and front desk teams were also very helpful. Practice your Spanish! English is not widely spoken, but they try, as we did try our Spanish as well. Together - we muddled through LOL!. Loved Medellin! Loved the San Fernando Plaza Hotel, and as a tip - the mall down stairs has food court, ATM, and pharmacy. I can't thank the staff at San Fernando enough, for their help, compassion and service. Please remember to tip your service people - they work hard to please. Thank you for a wonderful stay! We will be back! xo