6/10
The overall experience is average considering the cost for the stay. The property is outdated and smells like smoke when we have specifically asked for a non smoking room for allergy reason.
We had to request for the room to be cleaned on a daily basis even though we used the available option at the door asking for house keeping.
The shower curtain is ripped and water was seeping out. The towels are old and some had rust on them. Bath towels are weird sizes.
The sink was clogged and we had to request 3 times for them to send some one to fix.
Thanks to the concierge manager, his name was Mohammad, a very friendly gentleman that spoke English well and some Arabic; he was very helpful, social and wanted to offer help. He was one of the good experience we had at the hotel.
The food option at the hotel is expensive. We did not eat at the hotel so I can't comment on the quality.
One good thing about the hotel, it is few steps away from Al Masjid Alnabawiyy Alshareef which made us over look so many other negatives and enjoyed to be that close.
ayman
2025 年 4 月入住 5 晚