Best Hotel.
Staff and duty Manager very helpful.
We as a family of 3 members were treated like Royalty/ were given free upgraded room/ Originally booked and paid from 19th to 24th April 2025 due to change in umrah rules in Mecca we had to check out on 22nd April earlier So we could perform our umrah in Mecca as new legislation would not allow forus to be in mecca after the 28th April and we were approved by duty manager Mohammed for the 2 day's refund.
The hotel management will go above customer Expectations to facilitate what they could.
Will always Stay at this Fabulous Hotel.
Seven Stars from us.
Muhammed
2025 年 4 月入住 5 晚
10/10
Great location 2 minutes walking to the prophets mosque.
Ample elevators to go down easily even during busy period.
Multiple shopping places and food shops very convenient.
We had the half board package, very good variety for breakfast and dinner.
Highly recommended hotel
Mohammed Jamal
2025 年 4 月入住 2 晚
10/10
Nice hotel
Oumar
2025 年 4 月入住 1 晚
2/10
Terrible expierence at this hotel, house keeping takes 8 to 10 hours to attend to you. Guest services keep making false promises. Personally would never stay here again
Omar
2025 年 4 月入住 6 晚
10/10
it is good for family
Md
2025 年 4 月入住 1 晚
10/10
Prime location It's just a few steps away from the Prophet's Mosque, making it ideal for visitors.The hotel offers elegant rooms and suites, some with views of the Mosque and Haram.The staff going above and beyond to ensure a comfortable and enjoyable stay.10/10
Muhammad
2025 年 4 月入住 4 晚
10/10
Nasir
2025 年 4 月入住 3 晚
10/10
Beautiful property and very comfy rooms. Convenient location for walk to ladies area of Harram.
roofi
2025 年 4 月入住 1 晚
10/10
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Ahmed
2025 年 4 月入住 2 晚
10/10
Service professionnel et toujours à l'écoute.
Taha
2025 年 4 月入住 3 晚
10/10
Service professionnel du côté de la réception, entretien de chambre et restauration.
Taha
2025 年 4 月入住 1 晚
10/10
Mawia
2025 年 4 月入住 3 晚
10/10
Mirza
2025 年 2 月入住 2 晚
10/10
Rafay
2025 年 3 月入住 1 晚
10/10
Very well located. Depending on your room the mosque is visible. The facilities you would expect are all available. The standout thing is the service which the staff provide who very friendly, approachable and more than happy to help.
Syed Rizwan Ali
2025 年 3 月入住 2 晚
10/10
Amazing
Sher Hassan
2025 年 3 月入住 4 晚
10/10
Nawaim
2025 年 3 月入住 1 晚
10/10
Ibrahim
2025 年 3 月入住 2 晚
8/10
The room is not accessible for Wheelchair
Rabah
2025 年 2 月入住 4 晚
10/10
Incredible location! Close to the Masjid Nabawi and all food and coffee locations. Excellent buffet on Mezzanine. Would definitely recommend!
Anam
2025 年 3 月入住 5 晚
4/10
No daily housekeeping. Some preferential treatment for male guests by at least a few waiters.
We also had a phone call from reception at approx. 15 minutes to midnight to remind us we were due to check out the next day ! This disturbed night’s sleep impacted on the whole of the next day. We booked 3 rooms. Each room received this call consecutively on the same night.
Leadership team; you need to do better and train your staff.
FARAH
2025 年 2 月入住 3 晚
10/10
My go to hotel here. Stayed twice within 18 years. Best breakfast.