Horrible, very dirty and dusty. Bedside lamps are both not working, the air-con was super noisy. And cleaning status is unsatisfactory
Ivy
2023 年 12 月入住 5 晚
8/10 还可以
真实旅客
与家人出行
2023 年 9 月 18 日
满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
ㄧ切都不錯,美中不足就是隔音差,隔壁早上6點多就開戰,無法入眠很無奈
真实旅客
2023 年 9 月入住 2 晚
10/10 超赞
真实旅客
与配偶出行
2020 年 2 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best location, and convenient to anywhere. Clean and spacious. Would love to come back next time.
真实旅客
2020 年 1 月入住 2 晚
10/10 超赞
真实旅客
团体旅客
2019 年 12 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect location where it is very convenient for getting either trams or trains as well as shopping. The hotel staff were nice and helpful. I had dinner meals twice at the hotel restaurant which provided quality food.
真实旅客
2019 年 12 月入住 5 晚
10/10 超赞
真实旅客
团体旅客
2019 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location that is so near to the Central Station and many shopping malls around.
真实旅客
2019 年 12 月入住 5 晚
8/10 还可以
Chiu Yin
2019 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chiu Yin
2019 年 10 月入住 2 晚
8/10 还可以
Chiu Yin
2019 年 10 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Chiu Yin
2019 年 10 月入住 2 晚
8/10 还可以
WING TAK
2019 年 8 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
WING TAK
2019 年 8 月入住 4 晚
8/10 还可以
Alison
2019 年 8 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Alison
2019 年 8 月入住 4 晚
10/10 超赞
Xiaocui,auckland
与家人及幼儿出行, 与家人出行
2025 年 5 月 21 日
I think needs to update all the TV
Xiaocui
2025 年 5 月入住 3 晚
4/10 很差
Danh
2025 年 5 月 20 日
不满意:清洁度、员工和服务、住宿条件和设施
Bed sheet had some stains. We called housekeeping to replace it on the first come, she answered yes but no action. We will never come back and avoiding to book any hotel with Novotel name
Danh
2025 年 5 月入住 4 晚
6/10 一般
David
与配偶出行
2025 年 5 月 19 日
不满意:住宿条件和设施
Check in was slow, multiple elevators weren’t working.
Bedside power points didn’t work.
David
2025 年 5 月入住 1 晚
6/10 一般
Michele
团体旅客
2025 年 5 月 18 日
满意:清洁度、员工和服务、服务设施
Convenient to the city, transport and shopping. Dinner at hotel was very good. Staff very friendly and helpful. Air conditioning in my room was poor. Noise from renovation was a bit off putting. Towels and washers are a bit tired looking
Michele
2025 年 5 月入住 3 晚
10/10 超赞
Karen
2025 年 5 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
Property was clean and convenient. Very close to public transport and restaurants and shops were close by
Karen
2025 年 5 月入住 2 晚
6/10 一般
Louella
与家人出行
2025 年 5 月 6 日
满意:清洁度
不满意:员工和服务
The room was reasonable and suited our family of 3 well. It is older but still comfortable. The staff are the biggest let down, the front of house staff especially rude and just don't care. One of the lifts from ground to level 3 was broken during our stay, and then the only other lift also broke down; leaving no lift to ground floor. Elderly people and those with mobility issues or prams (us) had no way to get to the ground floor and the older lady on reception didn't care at all and they didn't even put a sign to let people know it was out of order, so reception staff were literally watching people wait their for the lift for ages and not saying a word. We eventually ended up going down in the service lift. Housekeeping also didn't happen until after 3pm most days and rubbish was left outside rooms for 24 hours - surely the night staff should do rounds and collect this? Overall, the hotel room was comfortable and the location perfect, but it's let down by some of the staff and poor management of hotel facilities.
Louella
2025 年 5 月入住 3 晚
10/10 超赞
Stacey
与家人及幼儿出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay overall. The indoor pool and spa were nice and warm. Concierge and restaurant staff service were friendly. There was clearly some construction work happening, but it wasn’t a bother. Don’t expect great view, we just saw
buildings across from us. TV was a little fiddly to get to work, so we didn’t use it much. Would be nice if there was a bigger play room for kids.
Stacey
2025 年 4 月入住 2 晚
6/10 一般
Heng
2025 年 4 月 28 日
满意:住宿条件和设施
Heng
2025 年 4 月入住 4 晚
10/10 超赞
Kevin
2025 年 4 月 27 日
满意:住宿条件和设施,清洁度
Kevin
2025 年 4 月入住 3 晚
2/10 糟糕
Amna
2025 年 4 月 26 日
不满意:员工和服务,清洁度
Hate it
Amna
2025 年 4 月入住 5 晚
6/10 一般
Joachim
2025 年 4 月 26 日
N/a
Joachim
2025 年 4 月入住 2 晚
10/10 超赞
Jie
与家人出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location
Jie
2025 年 4 月入住 4 晚
10/10 超赞
Jia
与家人出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
The location is really good. The room is big. They also provided a extra bed for my kid which is comfortable. And the little swimming pool is good. Kids have Eater egg hunting too. Need to improve: The mattress of the king size bed is not even and not comfortable. I feel I will slip down to the edge every night. Also our room is kind of noisy with the aircon. The curtain could be better to make the room darker.
Jia
2025 年 4 月入住 3 晚
8/10 还可以
Liana
与家人出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked that the pool was undercover so no sun protection was needed. Another good thing was how convenient the breakfast bar was even though we don’t love breakfast.One bad thing was the noise that the construction workers were making early in the morning.Another bad thing was the wifi was inconsistent and sometimes didn’t work.