The hotel has a great location, just a few minutes from Southern Cross Station, which is very convenient. The staff was friendly, and the rooms were clean.
However, the organization was a mess. I had reserved a three-bed room, but when I checked in, they gave me a single-bed room without informing me. I only realized the mistake when I entered the room. After returning to the front desk, they corrected it and gave me the room I originally booked.
The real issue happened the next day. The hotel gave my room to someone else, and these guests were trying to open my door. Thankfully, I had used the manual lock. When I spoke to them, they said the front desk had assigned them this room. When I brought this up with hotel staff, they admitted they had a software issue and didn't know which rooms were occupied, so they were just assigning rooms randomly—hoping they were free. This is completely unacceptable.
I stayed for two nights, and while the location and cleanliness were good, the poor management and lack of proper room assignments made the experience stressful. Would only recommend staying here if they fix their booking system.