I recently stayed at this hotel, drawn by its high ratings and promising amenities. Well located on a very quiet main road. Walking distance places to visit or with Bolt taxis. While there were aspects I appreciated, some experiences fell short of expectations.
Positives:
The hotel boasts a refreshed and welcoming ambiance, with modern decor that creates a pleasant atmosphere. Nice spa.
The staff at the front desk were courteous and helpful during check-in, the stay, questions and making the arrival process smooth. Great shower!
Areas for Improvement:
Despite booking a premium room, the view was underwhelming (inexistant!), overlooking a dark corner area where a workman was drilling next to the balcony. This resulted in dust accumulation, which remained uncleaned the following day.
The room felt cold (thin duvet), and adjusting the temperature controls didn't seem to make a difference, affecting overall comfort.
Breakfast was average; the food lacked flavor, either under or overcooked or oily. Additionally, a few morning staff members seemed disengaged, impacting the dining experience.
An unpleasant odor in the reception area, seemingly emanating from the pool and spa below, was noticeable and detracted from the otherwise inviting lobby.
I experienced an issue with the elevator, getting stuck and requiring assistance, which was inconvenient and concerning.
The area is nice for 2-3 days then you need to go further away to enjoy the island more. 3 out of 5 stars