The staff was very helpful and polite. There were a couple of small things, like the toiled handle was broken but, we didn't even bother to complain about that. As someone who worked for a couple of big chain hotels, I know all hotels have something wrong, and this was nothing major, we could still flush it. It was only one night but the hotel and staff were so accommodating and nice, it made me want to extend our stay. indoor pool, bar, patio area and more. We will be staying here again... Thanks