The front desk staff was absolutely amazing and very welcoming. Cynthia was there to greet us with a smile and answers to any questions. The property was beautiful and well maintained. This will be our go-to whenever we visit Memphis.
Tinika
2025 年 5 月入住 1 晚
6/10
No pool
Kelly
2025 年 5 月入住 2 晚
10/10
Convenient to what we are doing
mabeline
2025 年 5 月入住 1 晚
10/10
Couldn’t use the safe as it was locked. But other then that a great place to stay.
Larry
2025 年 5 月入住 1 晚
10/10
Such a nice hotel right at the center of where we wanted to be.
Jerry
2025 年 2 月入住 3 晚
10/10
Monica
2025 年 5 月入住 3 晚
6/10
Great location. Suggest staff check that the rooms are ready for guests. We had to change rooms at 10pm after realizing there was no hot water in the shower. The maintenance man said they were aware of the issue prior to my stay. Then when moved to another room/floor, the cold water sink spigot was leaking on the counter. Overall, we made it work. Will stay there again if in town. The valet was awesome!
Peggy
2025 年 5 月入住 2 晚
10/10
accessible and clean
accommodating staffs
Fidel
2025 年 4 月入住 1 晚
10/10
Great location to visit Beale St and downtown. The staff was very friendly and helpful. The room was spacious and clean.
Sheri
2025 年 5 月入住 1 晚
2/10
Bed was too hard. A/C wouldn’t cool to my satisfaction. Mold in shower. Noisy all night. Had reservations for 2 nights and only stayed 1 night.
Scottie
2025 年 5 月入住 2 晚
8/10
David
2025 年 5 月入住 1 晚
2/10
Ameet Kumar
2025 年 3 月入住 1 晚
10/10
Great location to many downtown highlights. The room was very comfortable and the bathroom was huge.
christopher
2025 年 4 月入住 1 晚
10/10
Angela
2025 年 4 月入住 1 晚
10/10
Room 819 was very nice and clean. My wife and enjoyed the room and the bed slept great.
David
2025 年 4 月入住 1 晚
8/10
Koron
2025 年 4 月入住 1 晚
8/10
I like the location of the property, but parking when its an event is horrible the best option is to valet and it's $36 a night which is ridiculous if you're a guest staying at the hotel,besides that it was clean,the beds were comfortable, and the water was hot with good pressure.
Koron
2025 年 4 月入住 1 晚
8/10
The price was worth the distance to Beale st. However it’s overpriced. Parking at the hotel is $36.99 a day. The parking garage is $25 a day. They park in the same garage. I had ask the valet and he said he didn’t know. They pass the sign every time they bring a car in.
Amanda
2025 年 4 月入住 1 晚
10/10
Leonard
2025 年 4 月入住 1 晚
8/10
Good location one block from Beale Street. Restaurant had great food. Bar in hotel was rarely open that I could tell.
Dawn
2025 年 4 月入住 3 晚
4/10
So many issues too list.
#1. Checked in and was given a double bed room instead of the King bed room I reserved. Was told because I booked on Expedia, that I was only guaranteed a room, not a type? Even though my reservation said a King bed room. I did go back down and A front desk clerk tried for awhile and finally did give me a king size room. Room #325. That was the good part of the stay.
#2 After we got to the room we figured out this room was shut down for maintenance, Sink faucet handles leaked when turned on, the shower door leaked and water ran and pooled next to the toilet.
#3 No info in the room at all, could not figure out how to order room service and found out all the info cards on how to order with a QR code wasn't in the room.
#4 Went down to the restaurant for breakfast then. Only 1 person waitressing and seating in the whole place. Stood waiting to be seated with 4 other people for 15 minutes. Was told by the front desk that people called in sick and that is all that could work? Left and went to the Starbucks next door.
That are so many more to list but just want to be over the experience.
Stayed there because it is so close to Beale street for the convenience. Will not be going back.
Troy
2025 年 4 月入住 3 晚
6/10
I have stayed the my Westin-Beale street several times. This last experience was unlike the other times because of unpleasant hostess/employees. The customer service was not up to standard