The beds were clean and comfortable. I did find hair on one wash rag. The staff was friendly, maybe a bit too friendly. Although the breakfast lady did ASK if she could hug me. The hotel looked clean overall, but the entire first floor reeked of chlorine. Saturday, the pool was closed until 5pm. This website will tell you there is "room service", there is not. Another website says, "coffee maker in all rooms" & "microwave in all rooms." This is not true either. I had to request them. The front desk said they didn't have such things. When I mentioned the online claim, they said they would get them. Although we had just seen the neighbors get a microwave. I had to request them twice, but they were delivered. The coffee pot did not work. As we were packing out, the security lock engaged itself and were unable to open our door from the outside. The person at the front desk DID NOT have the tool to open it. My husband eventually got it open with a phone charger cable. I was glad we got in but not happy that front desk couldn't help us and now I question security. The shower handle fell off in my hand. Overall not impressed by this NEW hotel.