On a positive note, the wonderful front desk and head office staff responded quickly to the issues we experienced. Very nice people which makes the next part of the review somewhat difficult to write but I feel the realities of the building itself must be stated.
To call the area Condesa is misleading – this building is not on the quiet tree lined streets you are likely thinking of but rather it is located at the intersection of two major, multi lane streets. Traffic noise / truck brakes / near constant car horns kept us awake most nights until 2-3am (surprising considering we stayed on the 7th floor). There is also a club across the street that play VERY loud music until 3-4am on weekends.
The apartment smelled of mold / sewage due to backed up shower drain. Two minutes into your shower you find yourself standing in waste water. Once the water level went down, we covered the drain with a towel to minimize the odour but couldn't eliminate it no matter what we tried. The rooms really do need attention - dirty walls, broken baseboards, flimsy laminate flooring, peeling wallpaper, several light fixtures not working, etc...