The elevator was broken, and the front desk staff did not offer to help me with my luggage. The first night was extremely loud, all the way up until 12:30 AM. I tried calling the front desk from my room, but there was no answer. I went downstairs, and they told me their phone was down. They explained the noise was because a group from Italy was celebrating. Unfortunately, I had to wake up at 6:00 AM the next morning, so it ended up being a long night of people yelling and making a lot of noise.