This was one of the worst hotel experiences I’ve ever had, and I travel a lot.
I had to extend my stay for one more night, so eight hours before checkout, I called the front desk to confirm the process. The receptionist told me to just book another night through Expedia, and she would take care of everything,no need to check out or check back in. I followed the instructions exactly.
And yet, the next morning, I was woken up by someone pounding on my door like it was an emergency. I was literally getting out of bed to answer when, out of nowhere, the door suddenly opened. I don’t even know if this person was hotel staff because he just swiped a keycard and let himself in, without announcing himself, nothing.
Let me be very clear: I am a woman traveling alone. The way the room was set up, he had a full view of my bed before I even had a chance to grab a cover. I was so shocked and terrified that I immediately screamed at him to stop and told him I had already extended my stay.
And then, if that wasn’t bad enough, a little while later, another staff member did the exact same thing—walked in unannounced and told me I had to go downstairs to check in again. Excuse me?? I was specifically told the night before that this wouldn’t be necessary. What’s the point of confirming with the front desk if no one communicates with each other?
Honestly, this is beyond bad service—this is a complete violation of guest privacy and basic safety. I wouldn’t recommend it to anyone.