I wanted to take a moment to acknowledge how incredibly pleasant and helpful your staff was during my recent stay—everyone I encountered was professional and welcoming, and that effort didn’t go unnoticed.
That said, I did feel it was important to share some honest feedback about the condition of the hotel itself. Unfortunately, the room felt quite run down, with visible signs of mold, no refrigerator, and overall not reflective of the images or expectations set online.
While I understand that wear and tear can happen over time, the discrepancy between the photos and the actual experience was disappointing. I hope this feedback helps.