4/10 很差
Kevin
与家人出行
2025 年 9 月 22 日
不满意：员工和服务、服务设施、住宿条件和设施
We stayed here in November of 2023 and really enjoyed the hotel, staff and amenities. This stay was a total disappointment. Our disappointment started as soon as we arrived at the hotel. No one met our taxi out front, no one opened the car doors for us and no one offered to help us with our luggage (we had just returned from a 9 day cruise so we had 2 large suitcases each and backpacks). We arrived around 10:30 am since we were arriving back in Miami from our cruise. We were told our room wasn’t ready and they had no estimate of when it would be ready since check out is 11 am and check in isn’t until 4 pm. Last year we were offered an upgraded room for an upgraded price so that we could check in right away. No offer of upgrading or downgrading, just sit and wait. We checked our luggage with the bell desk and walked outside to check out the pool & beach. Much to our surprise there was jackhammering and construction going on. The lower level pool was under construction (loud construction on a Saturday). The large bar and outside restaurant were also gone and under construction. So needless to say there were no seats on the pool level except ones that were empty & marked reserved. The pool was very full. We sat in the lobby and waited. Finally around 1:30 we got a text that our room was ready. I asked the lady at the front desk why the construction wasn’t disclosed on Expedia and she said they have no control over 3rd parties. She said it is only listed on their website. I had n
Kevin
2025 年 9 月入住 1 晚