2/10 糟糕
NANA
2024年10月7日
不满意：服务设施，员工和服务
This was the worst experience of my 5-day trip to Miami, and it was one of the most terrifying nights of my trip. The room was way too dark, even with all the lights on, it still felt dim. At 5 am, I was woken up by a loud, repetitive noise. It sounded like someone was using a key card to tap on a table or wall every 15 seconds. I wasn’t sure if it was done on purpose or not, but it scared me because the sound was so loud. I immediately called the front desk and told them that it sounded like someone was repeatedly inserting a key card or knocking something with it. I asked them to send someone to check, and they said they would send security up to take a look.
I waited for 30 minutes, but no one came. I called the front desk again, and they assured me that security would check it out. The noise continued during this entire time, about every 10 to 15 seconds for more than 40 minutes. My heart was racing, and I recorded the sound because I was so frightened. After my second call to the front desk, security finally came to my room. They rang the doorbell and asked what was wrong. I explained that someone seemed to be inserting a key card repeatedly in the next room. The security officer said they would check, and shortly after, the sound suddenly stopped while I was recording again. This scared me even more because I realized someone had been doing it on purpose and stopped when security arrived. After the security left, the sound stopped. I was truly terrified this night.
NANA
2024 年 10 月入住 1 晚