We stayed at the Gale Miami Hotel and Residences for one night while attending the Katy Perry concert. The room was clean and the location ideal, but several issues brought the experience down from a 5-star stay to about 3 stars.
The AC was so loud we had to switch it off all night, and we could even hear the one from next door—not great for a new hotel. I had also completed pre-check-in online, but still had to redo everything at the desk, which made it pointless. We came with one car but were charged for two overnights, which took time at the front desk to fix.
At the restaurant, food was good, but service disappointing. We learned before paying that sangria was included in the resort fee, yet when I asked for our two sangrias to be removed, the server refused and instead offered two more “to go.” A 20% service charge was added automatically, but the server insisted it wasn’t her tip, just a collective charge—making us feel pressured. Both times we dined, upselling was pushed hard. For example, my daughter only wanted one pancake, but I had to order the full-priced dish, leaving her with three oversized pancakes she didn’t want.
Checkout was frustrating: we waited 25+ minutes for our car, and when it finally arrived, the valet bypassed us, leaving us stuck behind two others. He ignored my question and walked away, forcing other guests to help me back up to leave.
Great location and nice hotel, but pushy, inflexible service left me disappointed. Will not return.