This was my second time staying at this hotel and my last! The first time was great and may be because it was a year after COVID. Many ppl still not comfortable traveling. Front desk guy Luis is a liar!!! He promised to take off resort fees because we had several complaints. Sheets were dirty on the bed. No wash clothes and had to wait forever to get them. The sink kept getting stopped up. Maintenance came on the last day. We were there for four days. I will be taking my business to Loews Miami Beach Hotel where customer service is excellent along with everything else!! Never again Riu!!!!
Kamesha
2025 年 5 月入住 3 晚
10/10
nice
MaryAnn
2025 年 5 月入住 1 晚
10/10
Muy amable casi todos en la llegada el joven q me atendió es el mejor muy amable el mejor trabajado de el hotel para todo las preguntas lo buscaba y muy amable
Lidia
2025 年 5 月入住 2 晚
6/10
Clean
Souha
2025 年 5 月入住 5 晚
6/10
I checked out 2 days prior and they never checked me out or sent me my final statement
Hector
2025 年 4 月入住 3 晚
2/10
Horrible experience. Horrible front desk staff. Horrible management.
Jennifer
2025 年 3 月入住 2 晚
10/10
Excelente
Hugo
2025 年 5 月入住 4 晚
10/10
We lived the pool and access to the beach
Georgetta
2025 年 5 月入住 2 晚
2/10
The beach area connected was dirty. Not all the employees was respectful.
Starri
2025 年 5 月入住 1 晚
8/10
The property was nice, I wish the pool had been larger. The sunning area was nice but the ground underneath was hard, difficult to walk on. I would have like more "covered" areas around the pool. Food was good and plentiful but I think it should have been included in the price. It was extremely pricey (over-priced). I don't think I'll be back.
Kenneth
2025 年 5 月入住 5 晚
10/10
The staff was amazingly nice beautiful property easy access to everything. We definitely enjoyed our stay.
Michelle
2025 年 5 月入住 1 晚
8/10
M
Jose E
2025 年 5 月入住 3 晚
10/10
The staff was very kind and accommodating. Truly enjoyed our stay.
Ana
2025 年 4 月入住 1 晚
8/10
Gutes Frühstück, freundliches Personal
Heiko
2025 年 4 月入住 5 晚
6/10
Pros: beautiful lobby, great breakfast, nice/posh shared spaces that appear to have been recently upgraded
Cons: outdated room (entire 5th floor was very outdated.) Room had very strong odor of mildew that had been covered up by heavy perfume/spray. The scent was almost unbearable.
Juliana
2025 年 4 月入住 2 晚
10/10
Beautiful hotel, friendly staff, very clean. The only thing I would change is more comfortable bedding. It wasn’t bad but for such a gorgeous hotel I expected better
tammie
2025 年 4 月入住 1 晚
8/10
Nice place to stay
Thuy
2025 年 4 月入住 2 晚
2/10
Too old and noisy
Xing
2025 年 4 月入住 1 晚
6/10
My personal opinion, this place to much overrated, for this price you expect to get much more; maybe because I am from Europe, but for this price you can go anywhere and get better experience, for those who don’t travel outside United States would be cool