2/10 糟糕
Janiyah
团体旅客
2025 年 8 月 18 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The first issue we had was that our first room, the curtains had stains on it. The bed pillow had stains on it, the sheets had a few. Broken furniture. The wood flooring was lifted up which could potentially even hurt someone, there were rusted and open screws in the wardrobe area. The light had a weird stain and so did the lamp shade. And then on top of that there was bugs in the bed.
We came down and complained and the guy was nice and gave us a new room next door but it was very inconvenient as it was midnight and we were trying to sleep from being out all night. we thought the new room was nice until I noticed that my bed was actually broken, but I let that be. Then the next day our floor was flooded. Not the room but our entire 3rd floor, very inconvenient and having to step in water. While all they did was put fans down to dry it, which will create mold under the carpet. Then as we go to sleep, we had a ROACH crawling around our room.the pool upstairs was green and foggy and had little things floating in it.ground floor pool that we were told was having happy hour wasn't even being used. Nobody knew what was going on.
Janiyah
2025 年 8 月入住 3 晚